Posts Tagged ‘China’

In Praise of Faceless Customer Service

Saturday, August 19th, 2006

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In preparation for tomorrow’s departure for Shanghai I’ve been emailing our hotel. A lot. With a lot of stupid questions. Each pleasant reply, day or night, has come from the same person—Jane Sheng (not pictured above). It made me recall previous emails to my favourite Tokyo hotel, which again were all answered by the same person—Maki Tanaka.

I’m starting to wonder if Jane and Maki are pseudonyms rather than actual people; after all, would the same person have the patience the hammer out repeated emails with the same tiresome reassurances?

“Yes, we have confirmed your reservation…”

“Yes, your room will have high-speed internet…”

“Yes, late check-in is fine. As long as your credit card has cleared we really don’t care what time you arrive… ”

You know, that kind of thing…

Maybe it’s a secret code to alert the front desk staff to high-maintenance guests. When they hear something like: “But Jane Sheng told me…” they know they’ve got a live one and can get their game faces on accordingly.

At any rate, I’m grateful my nagging emails are even answered, so here’s to you…

  • Jane Sheng in Shanghai;
  • Maki Tanaka in Tokyo;
  • Maria de la Tierra Inca in Peru;
  • Winnifred Mutebi in Uganda;
  • Fran McKenzie in Toronto;

And so on…

Google Earth Your Way to Shanghai with AC!

Wednesday, August 16th, 2006

Thanks to the modern-day wonder that is Google Earth you too can join me on my trip to Shanghai, without even leaving your ‘puter!

Once you have the software installed, just click on the icon below:

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If you’ve never used Google Earth before there are a couple of additional steps that may not be second nature to you:

  1. Double-click the zipped folder that you’ve downloaded to your computer;
  2. double-click the “.KMZ” icon that you’ll find inside;
  3. after Google Earth starts up select the “places” list named “Toronto > Shanghai Hotel”;
  4. hit the play button;
  5. sit back and enjoy the ride!

I’m fairly confident that all the landmarks, including our mystery hotel, are accurate. One thing that isn’t is Google’s flight plan—I would have added an extra placeholder in Anchorage, Alaska for a more accurate overseas path, but our flight is non-stop, after all…

If don’t have Google Earth and are too timid to download and install it—and I know who you are!—here’s a list of old-school hyperlinks to the stops along the way:

  1. Pearson International Airport Terminal One;
  2. Shanghai Pudong International Airport;
  3. Pudong Maglev Station;
  4. Long Yang Station, where we’ll be transferring to Shanghai Metro Line #2;
  5. Renmin Guang Chang (People’s Square) Station, where we’ll be hailing a cab to our hotel.

… As you may have guessed, this is as much a reference for me as it is for you.
;)

How to Line Up

Wednesday, August 9th, 2006

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(Photo courtesy of Flickr user ”hugovk”…)

So I was all ready to write up a helpful guide to getting a tourist Visa for China, or perhaps ruminate a bit on the moral dilemma of crossing the Falun Gong picketers in front of the Chinese Consulate… Instead, while my blood is still boiling, I’m going to rant a bit on the subject of lining up. As a warning, some strong language may follow.

Let me begin by saying holy fuck are there ever a lot of utterly fucking clueless people on this Earth!!!

Ah, that’s better…

Now here’s the deal: Lining up, Queuing, whatever you want to call it, is actually pretty easy. All you really have to do is wait your turn, then when it is your turn, do what you need to do then get out of the way for everyone else. And yet, during my visit to the Consulate I saw firsthand that these simple concepts are clearly beyond the realm of comprehension for many people. For example:

  • To the airhead Co-Ed going over to China to teach English, do you really think the poor guy at the counter wants to hear your incredibly uninteresting life story, and how exactly is your journey to self-discovery or however you want to label the fact that you’re fresh out of university and too chicken-shit to hunker down and get a real job in any way different from all the other people your age going to the Asia for exactly the same reasons and to do exactly the same thing as you?
  • To the guy behind me with the old-man stink, just because your pores dried up after you went through man-o-pause doesn’t excuse you from some basic personal hygiene now and again, particularly if you’re going to be in the company of other human beings.
  • To the woman who couldn’t take anything at face value, there’s a reason the lady behind the glass rolled her eyes when you asked her if this was the line to hand in your Tourist Visa application. Had you looked at the glass above her head you would have seen a rather large sign with the message: “Yes, this is where you hand in your Tourist Visa Application… You Asshat”. Here’s a handy tip: Instead of using your time in line on your cell phone telling the person on the other end how big the line up is, you can prepare ahead of time for the eventuality of handing in your documents at the window—that way you won’t have to empty the contents of your purse onto the counter to find everything when you get there, and the rest of us won’t have to pick up your spare change and keys for you.

Now before you start thinking that I’m entirely above the law, I freely acknowledge that I was guilty of my own line up indiscretion… To everyone behind me, I sincerely apologize for constantly turning around to look at the clock on the wall behind you. I have left my cell phone in the car, thinking it might be confiscated if I brought it in, as is the case down at the U.S. Consulate. I was probably also guilty of an inordinate share of sighing and groaning, partly because I had a dentist appointment to get to, but mostly because the majority of you in line with me were so fucking retarded.

Shanghaied!

Monday, July 24th, 2006

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What better way to escape the stifling summer heat of the city than to pack up and head for the stifling summer heat of an even bigger city? Well, that’s just what I plan to do next month when the missus and I visit Shanghai, purported to be the most exciting spot on Earth.

The fifteen-hour flight will be a little quicker thanks to Air Canada’s new non-stop service from Toronto; if we still have our wits about us when we land we’re going to try to catch the world’s first operating MAGLEV railway from the airport into the city.

So if anyone is hankering for a fancy mobile phone get your orders in early!
:D

YouRube: Bus Uncle

Wednesday, May 31st, 2006

Okay everyone, which would you rather read about today—the latest on my Linux adventures or the most popular movie in Hong Kong?

Yeah, I thought so… ;)

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This real-life altercation on the upper deck of a Hong Kong bus has been viewed in its many incarnations almost six million times! Click on the screen grab above or right here for the version with English subtitles.

And like every other internet meme, the Bus Uncle video now has its own portal page, rife with mash-ups, remixes and ‘official’ merchandise… Enjoy!